Bassingham Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported by staff who were kind, compassionate, and respectful. Staff were observed encouraging individuals to maintain their independence and make choices about their daily lives. This included decisions around eating and drinking, mobility, and participation in activities. The provider told us recent improvements in activities arrangements ensured people who were cared for in bed or chose not to engage in groups had more access to individualised support.

People told us staff were kind and caring. One person said, “Couldn’t get better (staff), they help me do whatever I want and there’s lots to do.” Another person said, “I tell them what I want and they do it; they know me well.” A relative said, “They allow [loved one] to make their own decisions, do as little or as much as they want and recognise that they have free will.” Another relative told us they would like their loved one to have more opportunity to go out in the local community and we told the provider about this.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us, and we observed staff responded promptly to requests for assistance, including support with pain management and repositioning. Interactions were caring and considerate, with staff demonstrating empathy and attentiveness to people’s needs. However, one instance was observed where a request for repositioning was initially overlooked by a staff member. This was promptly addressed by another staff member who took appropriate action, ensuring the person’s comfort and dignity were maintained.We spoke with the provider about this who agreed to address the issue and put systems in place to monitor staff responsiveness to people’s needs.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff reported feeling well supported in their roles. They told us how the provider was flexible with working patterns if they needed time off for personal commitments. Supervision systems were in place, with staff receiving regular one-to-one support. Staff described supervision sessions as positive and constructive. Recent changes in the management, leadership and improved ways of working had impacted some staff. However, these changes were generally viewed as improvements and were contributing to a more supportive and effective working environment.