We carried out a review of the data available to us about Kirsten's Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kirsten's Care Ltd, you can give feedback on this service.
Kirsten's Care Ltd is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, the service was providing personal care to 40 people.
People’s experience of using this service and what we found
People and their relatives were satisfied with the care provided by Kirsten’s Care Ltd. People were involved in making decisions about their care and told us they felt safe and comfortable in the company of the staff who knew them well and were kind and caring.
People were supported by a regular staff team who were safely recruited and who had the relevant training and qualifications to safely support them. There were sufficient staff to meet people’s needs and ensure no care calls were missed.
Staff understood how to protect and safeguard people. Risks to people were assessed and mitigated, which reduced the risk of harm.
Where people required support with their dietary needs, health and with their medicines, this was carried out safely. Infection control processes protected people from the risks of cross infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for effective monitoring of the service by the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 August 2019 and this is the first comprehensive inspection where we have provided a rating for the service. In December 2020 we carried out a targeted inspection to review staff recruitment and induction training following some concerns being raised. At this inspection we found improvements had been made.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Kirsten’s Care Ltd is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, the service was providing personal care to 29 people.
People’s experience of using this service and what we found
Recruitment processes were not always fully robust. Improvements were needed to the processes of obtaining and verifying references before staff were sent to work in people's homes.
We have made a recommendation that the registered manager reviews their staff recruitment policy and procedures.
Feedback from people who used the service and their relatives was positive. One person’s relative said, “The care that [family member] receives is excellent. If I have any issues, which isn’t often, I just get on the phone and its sorted.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on the 1 August 2019 and this is the first inspection.
Why we inspected
This targeted inspection was prompted in part due to concerns received about staff recruitment and induction training. A decision was made for us to inspect and examine those risks.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change any rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.