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Inspection Summary

Overall summary & rating


Updated 25 May 2021

About the service

Kirsten's Care Ltd is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, the service was providing personal care to 40 people.

People’s experience of using this service and what we found

People and their relatives were satisfied with the care provided by Kirsten’s Care Ltd. People were involved in making decisions about their care and told us they felt safe and comfortable in the company of the staff who knew them well and were kind and caring.

People were supported by a regular staff team who were safely recruited and who had the relevant training and qualifications to safely support them. There were sufficient staff to meet people’s needs and ensure no care calls were missed.

Staff understood how to protect and safeguard people. Risks to people were assessed and mitigated, which reduced the risk of harm.

Where people required support with their dietary needs, health and with their medicines, this was carried out safely. Infection control processes protected people from the risks of cross infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for effective monitoring of the service by the provider.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 1 August 2019 and this is the first comprehensive inspection where we have provided a rating for the service. In December 2020 we carried out a targeted inspection to review staff recruitment and induction training following some concerns being raised. At this inspection we found improvements had been made.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 May 2021

The service was safe.

Details are in our safe findings below



Updated 25 May 2021

The service was effective.

Details are in our effective findings below.



Updated 25 May 2021

The service was caring.

Details are in our caring findings below.



Updated 25 May 2021

The service was responsive.

Details are in our responsive findings below.



Updated 25 May 2021

The service was well-led.

Details are in our well-Led findings below.