Archived: RANGA MEDICAL LTD

Updated 11 February 2021

Ranga Medical Ltd is registered with the CQC based at 121 Sibson Road, Birstall, Leicester, LE4 4ND.

This service is registered with the CQC under the Health and Social Care Act 2008 to conduct the regulated activities of diagnostic and screening procedures, services in slimming clinics, surgical procedures and treatment of disease, disorder or injury. The service is available to patients over the age of 18 years.

Ranga Medical Ltd providers private GP appointments, minor surgery treatments such as PDO threads (a form on nonsurgical facelifts) and mole removal as well as aesthetic procedures, for example injections of Botox and fillers which are not within the scope of registration for CQC.

Patients can access the service via telephone, website or email to obtain appointments.

The website for Ranga Medical Ltd is www.drnatashaclinics.com

The staff team consists of one GP and two receptionists/administration staff.

The service is usually open on Mondays between 10am and 6pm, Thursdays between 10pm and 7pm, Fridays between 9am and 2pm, Saturdays between 9am and 5pm and Sundays between 9am and 3pm.

Updated 11 February 2021

We carried out an announced focused inspection at Ranga Medical Ltd in response to concerns regarding the handling of complaints.

In light of the current Covid-19 pandemic, Care Quality Commission (CQC) has reviewed ways to fulfil our regulatory obligations, respond to risk, and reduce the burden placed on providers by minimising the time inspection teams spend on site. In order to seek assurances around potential risks to patients, we are currently piloting a process of remote working as far as practicable. This provider consented to take part in this pilot and the evidence in the report was gathered without entering the practice premises. The inspection did not include an on-site visit and therefore ratings were not awarded.

The inspection was undertaken remotely and included reviewing evidence of the provider’s clinical systems of patients records as well as policies and procedures.

Ranga Medical Ltd offers a private GP service, minor surgery and aesthetic procedures.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Ranga Medical Ltd provides a range of non-surgical cosmetic interventions, for example dermal fillers which are not within the CQC scope of registration.

The service has a registered manager who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems in place for formal complaints.
• Information on how to complain was available to patients including on the website and included in paperwork available to patients when using the service.
• Patient satisfaction reviews were offered at each appointment. There was a system for recording these and following up on any concerns raised.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care