20/01/2021
During an inspection looking at part of the service
We carried out an announced focused inspection at Ranga Medical Ltd in response to concerns regarding the handling of complaints.
In light of the current Covid-19 pandemic, Care Quality Commission (CQC) has reviewed ways to fulfil our regulatory obligations, respond to risk, and reduce the burden placed on providers by minimising the time inspection teams spend on site. In order to seek assurances around potential risks to patients, we are currently piloting a process of remote working as far as practicable. This provider consented to take part in this pilot and the evidence in the report was gathered without entering the practice premises. The inspection did not include an on-site visit and therefore ratings were not awarded.
The inspection was undertaken remotely and included reviewing evidence of the provider’s clinical systems of patients records as well as policies and procedures.
Ranga Medical Ltd offers a private GP service, minor surgery and aesthetic procedures.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Ranga Medical Ltd provides a range of non-surgical cosmetic interventions, for example dermal fillers which are not within the CQC scope of registration.
The service has a registered manager who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- There were systems in place for formal complaints.
- Information on how to complain was available to patients including on the website and included in paperwork available to patients when using the service.
- Patient satisfaction reviews were offered at each appointment. There was a system for recording these and following up on any concerns raised.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care