Walsingham Support - Supported Living Doncaster

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s care plans were person-centred and our observations in people’s home confirmed delivery of good quality person-centred care and support. Comments from people’s relatives included, “I cannot praise staff enough.” and “Staff are amazing and really treat people with respect. They show they care every day.” Members of staff confirmed they knew how to deliver person-centred care. One member of staff told us, “Person-centred care emphasises the importance of prioritising the person rather than their condition and involves collaboration with them to tailor the care they receive according to their specific needs and preferences. I deliver person-centred care by ensuring the person remains at the core of my practice. I dedicate time to understanding each person's preferences, dislikes, routines, and life history so I can provide support in a manner meaningful to them. For instance, if a person prefers to take a shower in the evening rather than in the morning, I adjust my approach to accommodate their preference rather than adhering to a predetermined routine.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider understood local health and care pathways which ensured care was joined up and people’s needs were met. There were good links in place for each of the supported living homes with local teams of health and care professionals including local GPs, speech and language therapy teams and learning disability social work teams.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. Information was available to people in a range of different formats including easy read and pictures.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People had communication passports in place to support appropriate and effective engagement and communication. A relative told us, “[Family member] is non-verbal but staff understand if anything is upsetting them. Members of staff understand their signs and gestures and they communicate well with [family member].” Another relative told us, “We are invited to meetings but don’t feel the need to go because everything is so well-run.”

The provider made sure people could access the care, support and treatment they needed when they needed it. Feedback from relatives highlighted how the provider was responsive to the needs of the people they support. One relative said, “They are always responsive to their needs. For example, when [family member] arrived at the service, they were lying down in the sun, and [members of staff] realised [the person] enjoyed the sun, so they bought them a sun lounger.” A member of staff told us, “We help people plan and access activities they enjoy, such as going to the park, football matches, farms, community events or local shops.” 

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People were provided with equitable access to experience and outcomes. There were no concerns highlighted to us about inequitable access to care and support.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had end-of-life care plans in place and people, and their families, had been involved in discussions about their end-of-life care wishes. An easy-read end-of-life planning document was used to discuss and record people’s decisions about end-of-life care.