Walsingham Support - Supported Living Doncaster

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were personalised and made it clear about how care and support for people should be provided to meet their needs. There were regular reviews of people’s care plans and risk assessments. A relative told us, “Members of staff know [family member] really well and always respond quickly. Without a doubt if I was worried about something, members of staff would get back to me. I am always invited to yearly reviews.”

The provider always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards. The provider supported a person to move from a previous placement, where they had little interaction with the people they lived with, to a new house where all their needs could be met. The provider planned and managed the move to the new house successfully involving the person, their family and a range of health and care professionals. The person now has planned 1-1 support and goes out on planned visits to their family. They now enjoy a variety of outings including visits to pubs, walks around the local village and attending music concerts. The provider demonstrated how they delivered evidence-based care and treatment to support a successful transition into their service with improved outcomes for people.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider had good relationships with local health and care professionals. They shared information to keep people safe and improve outcomes. Relatives confirmed they were involved in discussions about care and support. One relative told us, “Members of staff will contact me if there is an issue. I am asked for my opinion and invited to meetings.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider supported people to complete prescribed exercises and activities to manage and improve their health conditions. There were copies of the exercises in care plans and people had their own, personal copies so they knew how to carry out the exercises and movements. A relative told us, “[Members of staff] look after all of [family member’s] needs not just on a daily basis but they always looking at ways to get them out more.” Another relative told us, “[Family member] has a good quality of life with members of staff who understand them.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent and met both clinical expectations and the expectations of people themselves. The provider reviewed and analysed falls across the service and identified solutions to improve outcomes and reduce falls as part of a falls prevention planning process. People’s relatives and families confirmed people’s outcomes had improved from support from the provider and members of staff. One relative told us, “[Members of staff] take [family member] to all their medical appointments and if its anything major, they consult with us. 100% [family member] has a good quality of life.” Another relative told us, “[Family member] is non-verbal but now they are beginning to say words. They said hello and pointed at their shoes and said shoe. It is only since being at the organisation they have begun to speak. I am sure they have a good life.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to make decisions was determined and reviewed in line with the Mental Capacity Act 2005. Decisions were made in people’s best interest and recorded appropriately. We saw evidence people were involved in discussions about consent to care and support.