TruCARE UK Ltd

TruCARE UK Ltd is a domiciliary care agency providing personal care to older and younger people, people living with dementia, mental ill health, sensory impairments, or physical disabilities. At the time of our inspection there were 14 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe. Staff were recruited safely, experienced and knew how to keep people safe from harm. Risk assessments for people and their homes were in place. Medicines were administered safely by staff who were trained to do this.

People received effective care from staff who received an induction. Care plans contained enough detail for care to be provided and considered people’s cultural needs and preferences. Managers ensured staff were competent and confident in their roles, so people received safe care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care which was person centred. People’s care was delivered by a regular group of staff who knew them well. Staff went above and beyond their normal duties to ensure people had everything they needed. Feedback from people and their relatives was extremely positive about the care being provided.

Staff were responsive to the needs of each individual. They spent time getting to know people so they could understand how to communicate with them. Visits were not rushed, and people had the time to chat to staff and be fully involved in the way their care was provided.

The service was well managed. The registered manager had good oversight of the service and ensured staff were well supported. People and staff described the service as being part of a ‘family’.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was Good, published on [03 July 2019].

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.