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Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 3 July 2019

About the service

Trucare (uk) Ltd is a service providing personal care to people in their own homes. The service supports older and younger people who may live with dementia, mental health needs, physical disabilities or sensory impairments. Fifteen people were in receipt of care at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by a consistent staff team and had developed strong bonds with the staff who cared for them. People said staff were compassionate and interested in their welfare. Staff encouraged people to make their own choices, recognised people’s right to independence and treated people with dignity and respect.

Staff promoted people’s safety by helping them to reduce risks they experienced. People and their relatives told us they could rely on staff providing the care agreed, including support to manage medicines they needed to remain well. People benefited from receiving a service where learning was taken from any incidents.

People were involved in planning their care, which reflected people’s wishes. Staff supported people to ensure their preferences were met as their needs changed. Compliments regarding the quality of care provided at the end of people’s lives had been received. People were confident if they made any complaints these would be addressed.

People were assisted to have enough to eat and drink, and see other health professionals, so they would enjoy the best health possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were positive about the management of the service and were encouraged to make suggestions for developing it further. The provider understood their responsibilities, checked the quality of the care provided and worked with other organisations to drive through improvements to people’s care.

Why we inspected

This was a planned inspection based on the previous rating.

Rating at last inspection

The last rating for this service was Good (published 01/06/2016).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 3 July 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 July 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 July 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 July 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 3 July 2019

The service was well-led.

Details are in our Well-Led findings below.