We carried out a review of the data available to us about Diamond Care and Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Diamond Care and Support, you can give feedback on this service.
Diamond Care and Support is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 35 people were receiving personal care.
People’s experience of using this service and what we found
People and relatives we spoke with gave positive feedback about the service and the staff team. Their comments included, “Staff go above and beyond what they are supposed to do” and “Staff are very kind and caring.” Staff genuinely cared for the people they provided care to and had built positive relationships with their relatives.
People were supported by a regular staff team who had the relevant training and qualifications to safely support people. There were enough staff to safely support people. Staff encouraged people’s independence and helped people to maintain social relationships.
Risks people may face were fully identified and mitigated. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support. People had person centred care plans which were created from holistic assessments of people’s needs.
Staff had a positive relationship with the registered manager and felt able to provide feedback regularly about the service. The quality and assurance systems in place allowed for effective monitoring of the service by the registered manager and provider.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection to formally rate the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.