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Diamond Care and Support Good

Inspection Summary

Overall summary & rating


Updated 15 May 2021

About the service

Diamond Care and Support is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 35 people were receiving personal care.

People’s experience of using this service and what we found

People and relatives we spoke with gave positive feedback about the service and the staff team. Their comments included, “Staff go above and beyond what they are supposed to do” and “Staff are very kind and caring.” Staff genuinely cared for the people they provided care to and had built positive relationships with their relatives.

People were supported by a regular staff team who had the relevant training and qualifications to safely support people. There were enough staff to safely support people. Staff encouraged people’s independence and helped people to maintain social relationships.

Risks people may face were fully identified and mitigated. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support. People had person centred care plans which were created from holistic assessments of people’s needs.

Staff had a positive relationship with the registered manager and felt able to provide feedback regularly about the service. The quality and assurance systems in place allowed for effective monitoring of the service by the registered manager and provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 10 September 2019 and this is the first inspection.

Why we inspected

This was a planned inspection to formally rate the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 May 2021

The service was safe.

Details are in our safe findings below.



Updated 15 May 2021

The service was effective.

Details are in our effective findings below.



Updated 15 May 2021

The service was caring.

Details are in our caring findings below.



Updated 15 May 2021

The service was responsive.

Details are in our responsive findings below.



Updated 15 May 2021

The service was well-led.

Details are in our well-led findings below.