• Services in your home
  • Homecare service

Mersey Gardens

Overall: Good read more about inspection ratings

Flat 22, Mersey Gardens, Old Chester Road, Birkenhead, CH42 3AB (0151) 647 9007

Provided and run by:
Independence Support Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Mersey Gardens on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mersey Gardens, you can give feedback on this service.

28 February 2020

During a routine inspection

About the service

Mersey Gardens is a supported living service, providing support and personal care for people who live in their own self-contained apartment within a modern purpose-built apartment block.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service had been designed and developed in line with the principles and values underpinning Registering the Right Support. The apartment block had been designed to fit into the local community, each person had their own self-contained home enabling them to live an independent and ordinary lifestyle. Also, services had been installed as part of the building design to make it easier for people to use assistive technology; which may also enable people to increase their autonomy.

People’s experience of using this service and what we found

People told us that they were treated with kindness dignity and respect. Staff had a respectful approach towards people and listened to them. Staff were skilled in adapting their approach and supporting people to express themselves. One person told us, “I like it here, the staff are nice and kind.”

The service was designed and provided in a manner that promoted people’s dignity, privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The provider had taken appropriate steps to ensure that people were safe. Risks were identified and effective steps were taken to reduce them, people were safeguarded from the risk of abuse. People’s right to take informed, positive risks was respected and people were supported to be as independent as possible. The service made thoughtful use of assistive technology to promote this.

People were encouraged to maintain their personal relationships and to build new ones. They were supported to be active members of their community, use community facilities and socialise with family and friends.

There was an in-depth and person-centred assessment process that helped ensure that the provider was aware of people’s needs, choices and equality characteristics that they wanted to share.

Each person had a detailed and personalised care plan. Support plans were very detailed, positive and written in a manner that was respectful towards and dignified people. People’s care plan covered their needs and choices relating to their health, support, social needs and other detailed information that a person had chosen to share. Staff were knowledgeable about people, their support needs and how they communicated.

There were enough staff to safely meet people’s needs. Staff were supported to be effective in their roles; there was an ongoing program of training, team meetings, supervision meetings, appraisals and competency assessments.

The provider was an advocate of people living ordinary lifestyles in their own community and had given attention to the design of the service to ensure that it promoted people having as much control, choice and independence as possible.

There was a very positive and person-centred culture amongst the staff team. Amongst senior staff there was a focus on the quality of the service being provided for people. The provider and registered manager had effective systems in place for checking the quality and safety of the service being provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09/08/2019 and this is the first inspection.

Why we inspected

This was a planned inspection for a newly registered service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.