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Inspection Summary


Overall summary & rating

Good

Updated 17 April 2020

About the service

Mersey Gardens is a supported living service, providing support and personal care for people who live in their own self-contained apartment within a modern purpose-built apartment block.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service had been designed and developed in line with the principles and values underpinning Registering the Right Support. The apartment block had been designed to fit into the local community, each person had their own self-contained home enabling them to live an independent and ordinary lifestyle. Also, services had been installed as part of the building design to make it easier for people to use assistive technology; which may also enable people to increase their autonomy.

People’s experience of using this service and what we found

People told us that they were treated with kindness dignity and respect. Staff had a respectful approach towards people and listened to them. Staff were skilled in adapting their approach and supporting people to express themselves. One person told us, “I like it here, the staff are nice and kind.”

The service was designed and provided in a manner that promoted people’s dignity, privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The provider had taken appropriate steps to ensure that people were safe. Risks were identified and effective steps were taken to reduce them, people were safeguarded from the risk of abuse. People’s right to take informed, positive risks was respected and people were supported to be as independent as possible. The service made thoughtful use of assistive technology to promote this.

People were encouraged to maintain their personal relationships and to build new ones. They were supported to be active members of their community, use community facilities and socialise with family and friends.

There was an in-depth and person-centred assessment process that helped ensure that the provider was aware of people’s needs, choices and equality characteristics that they wanted to share.

Each person had a detailed and personalised care plan. Support plans were very detailed, positive and written in a manner that was respectful towards and dignified people. People’s care plan covered their needs and choices relating to their health, support, social needs and other detailed information that a person had chosen to share. Staff were knowledgeable about people, their support needs and how they communicated.

There were enough staff to safely meet people’s needs. Staff were supported to be effective in their roles; there was an ongoing program of training, team meetings, supervision meetings, appraisals and competency assessments.

The provider was an advocate of people living ordinary lifestyles in their own community and had given attention to the design of the service to ensure that it promoted people having as much control, choice and independence as possible.

There was a very positive and person-centred culture amongst the staff team. Amongst senior staff there was a focus on the quality of the service being provided for people. The provider and registered manager had effective systems in place for checking the quality and safety of the service being provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 April 2020

The service was well-led.

Details are in our well-Led findings below.