We carried out a review of the data available to us about Rigewood House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rigewood House, you can give feedback on this service.
Rigewood House is a care home in Chesterfield. They are registered to provide accommodation and personal care to up to 21 people. At the time of the inspection there were 20 people living there. People’s bedrooms are over two floors, there is a choice of communal living areas and an outside garden area.
People’s experience of using this service and what we found
People, relatives and staff all told us the home was consistently well-led. The registered manager led by example and ensured everyone had a say in the running of the home. Governance systems were in place but were not always documented.
We recommended the registered manager review the governance systems to ensure they demonstrate the constant work undertaken to maintain the safe care at Rigewood House.
People were safe and protected from harm. People received their medicines as prescribed. There were enough staff on duty to meet people’s needs and preferences in a timely manner. Staff were safely recruited. There was a culture of learning and continuous improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were supported to undergo training to know how to meet people’s needs. People had choice over their food and drink and told us they enjoyed what they ate and drank. The home was decorated to meet people’s needs and preferences. People were supported to access support from healthcare professionals in a safe and effective way.
Staff were kind and caring. People and their relatives consistently praised the staff and told us the home was like one big family. People were supported to be as independent as possible and their individual characteristics were respected and promoted.
People maintained relationships with the friends and relatives that were important to them. The registered manager had used innovative ways to ensure regular meaningful visits still happened during the pandemic. There was a variety of activities available for people and people told us they enjoyed these.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection under this provider. The last rating for the service under the previous provider was good, published on 29 July 2016.
Why we inspected
We inspected this service because they had not previously been inspected under this provider.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
Recommendations
We recommend the provider and registered manager review some processes to ensure legislation and best practice guidelines are always followed.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.