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Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 29 July 2016

This inspection was unannounced and took place on 19 May 2016. At our last inspection in December 2014 the essential standards of quality and safety under the HSCA 2008 were found to be met.

Ridgewood House Care Home provides accommodation, nursing and personal care for up to 21 older adults, including some people who may be living with dementia. At the time of our visit, there were 20 people living at the service. There was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe in the home, which was kept clean and well maintained. The provider’s staffing arrangements helped to make sure that people were safe and received the care they needed at the time they needed it.

People were protected from harm and abuse. Potential risks to people’s safety were taken into account in the planning and delivery of their care and people’s medicines were being safely managed.

People and relatives were happy with the care provided. Staff understood and followed people’s care plans to support people to maintain and improve their health in consultation with relevant external health professionals when required.

People received food and drinks they enjoyed, which met their dietary needs and choices. Staff understood people’s dietary requirements and provided people with the support they needed to eat and drink.

Staff followed the Mental Capacity Act 2005 to obtain people’s consent for their care. People were supported as far as possible to make their own decisions about their care and treatment and helped to do so when needed. This was done in a way that was lawful and which met their rights and best interests.

Staff received an appropriate introduction to their role before they provided care. People received care from staff who were provided with the necessary training and supported to enable them to perform their role and responsibilities for this.

Staff were consistently kind and caring and established positive relationships with people and their families. Staff valued people, treated them with respect and promoted their rights, choice and independence.

Staff understood family and friends were important to people and ensured they were appropriately involved in people’s care. People were informed and supported to access independent advocacy services if they needed someone to speak up about their care on their behalf.

People’s care was personalised, inclusive and timely. Staff acted promptly when people needed assistance and they understood and communicated with people in a way that was meaningful to them.

People received support and equipment to help them to stay independent. They were often supported to participate and engage in home life and sometimes within their local community. Improvements were planned to increase leisure and recreational opportunities for people.

People and their relatives were appropriately informed and comfortable to raise concerns or to make a complaint if they needed to. The views of people receiving care and their relatives were regularly sought by the provider and used to inform and improve people’s care experience.

The service was well managed and led and people, relatives and staff were confident in this. Staff understood their roles and responsibilities for people’s care and they were informed and supported to perform this.

The provider’s governance arrangements helped to inform and ensure continuous service improvement and accountability for people’s care.

Inspection areas

Safe

Good

Updated 29 July 2016

The service was safe.

Known risks to people�s safety associated with their health needs, medicines and environment were appropriately managed.

People were protected from the risk of harm or abuse. Staff knew how to keep people safe and provided care that was timely and safe.

Effective

Good

Updated 29 July 2016

The service was effective.

People were supported to maintain and improve their health and nutrition in consultation with external health professionals when required.

Staff followed the Mental Capacity Act 2005 to obtain people�s consent or appropriate authorisation for their care, in way that was appropriate, valid and lawful.

Staff were trained and supported to enable them to perform their role and responsibilities for people�s care.

Caring

Good

Updated 29 July 2016

The service was caring.

Positive, caring relationships were established between staff and people whose families were made welcome and appropriately involved in people�s care.

Staff valued people, treated them with respect and ensured their dignity and rights. Staff understood and promoted peoples� daily living choices and routines.

Responsive

Good

Updated 29 July 2016

The service was responsive.

People received care that was personalised, inclusive and timely. Staff knew how to communicate with people in a way that was meaningful to them and supported them to stay independent.

People�s engagement with others, participation and inclusion in home life and the extended community was promoted. Improvements were planned to increase opportunities for people�s engagement in this way.

People�s views, comments and complaints were listened to, acted on and used to make service and care improvements

Well-led

Good

Updated 29 July 2016

The service was well led.

The service was well managed and staff were motivated, informed and supported to perform their role and responsibilities for people�s care.

The provider�s governance systems demonstrated accountability and continuous improvement for people�s care.