About the service
Blue Lily Home Care is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were 13 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s experience of the service was positive. They were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Care workers had been recruited safely. Feedback from people and their relatives showed there were no punctuality issues.
People received person centred care. Their assessments showed they had been involved in the assessment process. Care plans described how people should be supported so that their privacy and dignity were upheld.
Care workers demonstrated good knowledge and skills necessary for their role. People’s health needs were met. The service worked with a range of external professionals, so people received coordinated care.
People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.
There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people’s relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/07/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection scheduling.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.