Updated 12 October 2021The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Blue Lily Home Care is a 'domiciliary care service' where people receive care and support in their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. We visited the office location on 16 September 2021.
What we did before the inspection
Prior to the inspection we reviewed information and evidence we already held about this service, which had been collected via our ongoing monitoring of care services. This included notifications sent to us by the service. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay. We also viewed the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke mostly with people’s relatives to help us understand the experience of people who could not speak with us. We spoke with six relatives and one person who used the service. We spoke with the service director, registered manager, care coordinator and five care workers. We reviewed seven care records of people using the service, seven personnel files of care workers, audits and other records about the management of the service.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We received information relating to the provider’s governance systems and some care records. This information was used as part of our inspection.