The Care Quality Commission
  • Hospital
  • Independent hospital

One Welbeck Endoscopy Centre

Overall: Good read more about inspection ratings

1 Welbeck Street, London, W1G 0AR (020) 3653 2004

Provided and run by:
ASI London A Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about One Welbeck Endoscopy Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about One Welbeck Endoscopy Centre, you can give feedback on this service.

04 October 2021

During a routine inspection

Our rating of this location stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learnt lessons from them. Staff collected safety information and used it to improve the service.
  • Staff provided good care to patients and monitored their pain. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of people who use the service, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for an endoscopic procedure.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and managed services and all staff were committed to improving services continually.

However:

  • An expired box of medication had not been detected by the medicine’s management audit.
  • The data protection policy did not contain guidance on the use of close circuit television (CCTV).

11/3/2020

During a routine inspection

One Welbeck Digestive Health is operated by ASI London A Limited. The service has no overnight beds. Facilities include three endoscopy rooms and eight single bedded patient rooms. The service did not treat anyone under the age of 18.

The service provides oesophago-gastro-duodenoscopies and colonoscopies. These are examinations to detect changes in the stomach and the intestines.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to the clinic on 11 March 2020.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?. Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

The service had not been rated before. We rated it as Good overall.

We found good practice:

  • The service controlled infection risk well. Staff kept themselves, equipment and the premises clean. They used control measures to prevent the spread of infection. Premises and equipment were suitable and were well looked after.
  • The service had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment.
  • Staff cared for patients with compassion, dignity and respect and involved them in decisions about their care and treatment.
  • The provider planned and provided services in a way that met the needs of the patient group and people could access the service when they needed it.
  • Leaders had the right skills and abilities to run a service providing high-quality sustainable care and promoted a positive culture that supported and valued patients and staff.
  • There was a systematic approach to continually improve the quality of the service and safeguarding high standards of care. And there were effective systems in place for managing risks.

Nigel Acheson

Deputy Chief Inspector of Hospitals