The Care Quality Commission
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Archived: Botcherby Ave

Overall: Good read more about inspection ratings

Richmond Fellowship Office, 128 Botcherby Avenue, Carlisle, Cumbria, CA1 2TX (01228) 401845

Provided and run by:
Croftlands Trust

All Inspections

25th september, 1st October 2015

During a routine inspection

This inspection took place on the 25th September and the 1st October, it was unannounced.

Botcherby Ave is a Croftlands Trust project situated to the east of Carlisle town centre in the Botcherby housing estate. It provides supported living for up to 17 people with mental health issues. The project compromises of single room bedsits and multi room flats which are owned by a housing association.

The manager of the service was new in post and told us the provider (Croftlands Trust) was in the process of re-structuring the way it managed its multiple services. Once the restructure was completed Botcherby Ave will be allocated a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had sufficient appropriately recruited staff available to support people.

As part of their recruitment process the service carried out appropriate background checks on new staff.

Staff were aware of how to identify and report abuse.

Staff had received basic social care training but not all staff had regular training updates. In addition training was required that was specific to the service provided at Botcherby Ave.

The manager had plans in place to ensure that all staff received regular supervision and appraisal.

People who needed support with nutrition and hydration received it.

People told us that staff were caring and treated them with dignity and respect.

Care plans were written in a straightforward manner and based on thorough assessments. They contained sufficient information to enable people to be supported correctly.

The manager had clear standards and was capable of demonstrating to staff as to what these were and supporting them to achieve them. There was a quality assurance system in place at the service.

We have made a recommendation that the service review their training programme to ensure that all staff are appropriately trained to respond to the needs of the people who use the service.

29 April 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

' Is the service caring?

' Is the service responsive?

' Is the service safe?

' Is the service effective?

' Is the service well led?

This is a summary of what we found:

Is the service safe?

We found that staff and the people who used the service were aware of what constituted abuse and how to report their concerns. The service regularly reported any concerns or incidents to the correct authorities. People's needs were thoroughly assessed and any risks identified were well managed. The staff worked hard to ensure people lived in a safe secure environment.

Is the service effective?

People were supported by well trained staff who were in turn supported by their manager to deliver safe and effective care. Further education was being undertaken and additional training was being provided.

Is the service caring?

People were cared for by warm and friendly staff who were knowledgeable about the people they cared for. Support plans were divided in to both short and longer term goals and the service had a clear model of care. People were involved in writing and reviewing their own support plans and we found evidence that indicated that people were progressing towards their own private tenancy. The provider may wish to note that improvement is required in terms of having the correct paperwork available around medication.

Is the service responsive?

Records confirmed that people's preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people's wishes. People had access to activities that were important to them and had been supported to maintain relationships with their friends and relatives.

Is the service well-led?

Staff had a good understanding of the ethos of the home and quality assurance processes were in place. People who used the service and staff had been consulted with about changes and they had been listened to. The manager provided clear leadership and was aware of areas that required improvement.