Archived: Botcherby Ave

Updated 30 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 25th September and the 1st of October and was unannounced.

The inspection was carried out by an adult social care inspector.

Before the visit we reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. We planned the inspection using this information.

We spoke with two of the people who used the service. We also spoke with six staff including the manager, a senior manager and support workers.

We looked at three records of written care and other policies and records that related to the service. We looked at two staff files which included supervision, appraisal and induction. We saw a record of training and a training plan. We looked at quality monitoring documents.

Updated 30 November 2015

This inspection took place on the 25th September and the 1st October, it was unannounced.

Botcherby Ave is a Croftlands Trust project situated to the east of Carlisle town centre in the Botcherby housing estate. It provides supported living for up to 17 people with mental health issues. The project compromises of single room bedsits and multi room flats which are owned by a housing association.

The manager of the service was new in post and told us the provider (Croftlands Trust) was in the process of re-structuring the way it managed its multiple services. Once the restructure was completed Botcherby Ave will be allocated a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had sufficient appropriately recruited staff available to support people.

As part of their recruitment process the service carried out appropriate background checks on new staff.

Staff were aware of how to identify and report abuse.

Staff had received basic social care training but not all staff had regular training updates. In addition training was required that was specific to the service provided at Botcherby Ave.

The manager had plans in place to ensure that all staff received regular supervision and appraisal.

People who needed support with nutrition and hydration received it.

People told us that staff were caring and treated them with dignity and respect.

Care plans were written in a straightforward manner and based on thorough assessments. They contained sufficient information to enable people to be supported correctly.

The manager had clear standards and was capable of demonstrating to staff as to what these were and supporting them to achieve them. There was a quality assurance system in place at the service.

We have made a recommendation that the service review their training programme to ensure that all staff are appropriately trained to respond to the needs of the people who use the service.