Verity Healthcare - Milton Keynes

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people’s needs were met through good organisation and delivery.

People were encouraged to provide feedback and any feedback provided was acted upon. Staff listened to people and treated people equally and without discrimination.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People told us they were encouraged to provide feedback and any feedback provided was acted upon. One person’s relative said, “I would go to [senior staff] if I had any issues, they are very responsive, and I can always get through on the phone.”

Staff were aware of the importance of listening to people, they told us they treated people equally and without discrimination. They were deployed consistently to the same people and this enabled them to build rapport with people, to understand their needs and how they wanted their support to be provided. One member of staff said, “I go to the same people, I learn their needs and get to know people well.”

Records showed mandatory training was in place for equality and diversity for all staff.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.