Verity Healthcare - Milton Keynes

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s needs were assessed when they started using the service. People were supported in line with the MCA and staff were trained in this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always ensure information from assessments was accurately recorded in people’s care plans and risk assessments.

People told us they met with senior staff and received an assessment of their needs before the provider agreed to provide their care. We saw records of pre assessments that had been completed with people and their relatives. However, the information from the pre assessment was not always accurately transferred to care plans and risk assessments to ensure people received the care they required. People’s care plans and risk assessments contained inconsistent and inaccurate information.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People we spoke with told us they felt in control and their consent was always gained for any area of their care and support.

The provider told us that if a person had a lasting power of attorney (a legal document that allows a person to choose a trusted individual they want to make decisions on their behalf) they would retain a copy of this. Staff understood the importance of gaining consent from people who use the service.

There were inconsistent records around mental capacity assessments within care plans. Some areas assessed were not required, for example full mental capacity assessments had been completed for children under the age of 16 and people who had capacity. The provider explained this was due to a problem with the electronic care planning system and they were in the process of moving to a new system.