Verity Healthcare - Milton Keynes

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were supported to be as independent as possible and had choice and control over their own care, treatment and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People provided positive feedback about how staff supported their independence and supported them to have choice and control over their own care. One person’s relative said, “[Person’s] mobility is not good, they use a walking frame and stair lift, the staff walk with them and make them feel safe.” Another person’s relative said, “They [staff] are good at encouraging [family member] they jolly them along, they’re very good.”

The provider documented in people’s care plans, what support they required, the choices they could make and how staff should promote their independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.