Archived: CD Homecare

Updated 18 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 May 2021 and ended on 12 May 2021. We visited the office location on 11 May 2021.

What we did before the inspection

We looked at all the information we held about the agency, including information from their registration and notifications of significant events.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We met the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. Both the registered manager and nominated individual were directors of the company.

We looked at the care records for four people and staff records for three members of staff. We looked at other records the provider used for managing the service, which included policies and procedures, quality monitoring records and feedback from people using the service.

After the inspection

We spoke with the relatives of three people and three members of care staff.

Updated 18 May 2021

About the service

CD Homecare is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the inspection, six older people were receiving support with personal care from the agency.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received personalised care which met their needs and reflected their preferences. They, and their representatives, were involved in planning how they wanted to be cared for. The registered manager created care plans for the staff to follow. People's relatives told us they met their needs.

There was a small staff team who felt well supported and enjoyed working for the agency. There were appropriate systems for recruiting staff to make sure they were suitable and for training and supporting them so they understood their roles and responsibilities. The staff were happy working for the agency and relatives told us this showed in the way people were supported with one relative commenting, ''They want to do a good job because they care - they enjoy it.''

People were safely cared for. They received their medicines in a safe way and as prescribed. Risks to their safety and wellbeing had been assessed and planned for. There were systems to help protect people from abuse and to investigate and learn when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and nominated individual worked closely with people using the service, their representatives and staff to deliver the service in a personalised way. They knew people's needs well and had good systems for communicating with stakeholders. There were effective processes for monitoring and improving the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it was registered on 11 June 2019.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.