Archived: CD Homecare

CD Homecare is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the inspection, six older people were receiving support with personal care from the agency.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received personalised care which met their needs and reflected their preferences. They, and their representatives, were involved in planning how they wanted to be cared for. The registered manager created care plans for the staff to follow. People's relatives told us they met their needs.

There was a small staff team who felt well supported and enjoyed working for the agency. There were appropriate systems for recruiting staff to make sure they were suitable and for training and supporting them so they understood their roles and responsibilities. The staff were happy working for the agency and relatives told us this showed in the way people were supported with one relative commenting, ''They want to do a good job because they care - they enjoy it.''

People were safely cared for. They received their medicines in a safe way and as prescribed. Risks to their safety and wellbeing had been assessed and planned for. There were systems to help protect people from abuse and to investigate and learn when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and nominated individual worked closely with people using the service, their representatives and staff to deliver the service in a personalised way. They knew people's needs well and had good systems for communicating with stakeholders. There were effective processes for monitoring and improving the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it was registered on 11 June 2019.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.