Perton Manor is a residential care home providing personal and nursing care to 44 people at the time of the inspection. The service can support up to 50 people who are living with dementia or have mental health needs.
The home accommodates up to 50 people across two separate wings, each of which has separate adapted facilities. There are communal areas, such as a lounge and dining area in each wing and a shared conservatory space. There is also a large garden.
People’s experience of using this service and what we found
There was an extremely effective style of leadership at the home which led to people receiving care that focused on their well-being. Relatives, staff and external professionals described the leadership and management of the home as extremely good. There was a strong commitment from the management and staff team to deliver quality person-centred care which reflected people’s life histories. People, and their relatives, were supported to share their life experiences which staff used to engage them in meaningful and fulfilling occupation and support them in their anxieties.
People’s well-being was promoted and a research-based approach to therapeutic prescribing aimed to reduce the need for dementia related medicines and staff de-escalation and intervention. Relatives and professionals identified the strength of this approach and testified to its benefits for people living at the home.
The provider promoted a strong ethos of person-centred care combined with staff improvement and development. Staff were empowered by the management team and well equipped with training and support to provide care that focused on people’s individual needs and well-being. Staff were enthusiastic in their roles and told us they felt well supported by the management team and provider. Partnership working played a strong role in ensuring people's support was effective. In developing links with external agencies, the provider ensured the care people received was effective and had positive outcomes for people.
People and relatives we spoke with were confident they and their family members were safe living at Perton Manor. Staff were aware of how to report any concerns for people’s safety and well-being and the home manager was aware of their responsibilities to escalate any concerns. A proactive approach to risk management was taken and ‘living well’ coordinators were employed to ensure people were stimulated and engaged in activities which reduce their anxieties. Staff had been safely recruited and there were enough staff to meet people’s care and support needs. Systems used to manage medicines were safe and ensured people received their medicines as prescribed. Where incidents or events occurred, the provider had systems in place to ensure learning took place and this was shared with the staff team to reduce the likelihood of repeated events.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 March 2019).
Why we inspected
We received concerns in relation to the management of medicines and neglectful practice. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
The overall rating for the service has remained good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Perton Manor on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.