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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2019

About the service:

Perton Manor is a care home that accommodates 50 people in one adapted building. The home is split into two sides the east and west side. At the time of our inspection 46 people were living at the home. There are various communal areas, including lounges, dining room and conservatory that people can access. The home also has a large garden.

People’s experience of using this service:

The home was exceptionally well led. People and staff were involved with the running of the home and encouraged to progress. There was an emphasis on continual learning and the provider and staff used this to continually develop the home for people. The home had strong links with the community and external agencies who they worked in partnership with. People, relatives and staff felt involved with the running of the home and were actively engaged with the provider on continually improving.

The care people received was safe. Individual risks were considered. Safeguarding procedures were in place. Medicines were manged in a safe way. There were enough staff available for people. Infection control procedures were implemented. Lessons were learnt when things went wrong in the home.

The care that people received was effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training that helped support people. People received support from health professional when needed. People enjoyed the food and were offered a choice. The environment was adapted to meet people’s needs.

People and relatives were happy with the staff and supported in a kind and caring way. People were offered choices, remained independent and their privacy and dignity was maintained.

People received care that was responsive to their needs. The care they received was individual and specific to their needs. People had the opportunity to participate in activates they enjoyed. There was a complaints procedure in place.

More information is in the full report.

Rating at last inspection:

Good (Last report published 22 December 2017)

Why we inspected:

The inspection was brought forward due to information of concerns we received about the service. However, we found these concerns were not substantiated.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 27 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 27 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 27 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 27 March 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.