We carried out a review of the data available to us about Boomerang Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Boomerang Healthcare Ltd, you can give feedback on this service.
Boomerang Suite is a domiciliary care service providing personal care to 36 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe from the risk of abuse. Accidents and incidents were investigated thoroughly and appropriate action was taken to keep people safe.
The provider carried out all the required checks to ensure staff were recruited safely.
The provider was sometimes delayed in making statutory notifications to CQC. We have made a recommendation about this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 May 21).
Why we inspected
This targeted inspection was prompted in part by notification of an incident following which a person using the service was subject to theft. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of staff recruitment, incident reporting and safeguarding. This inspection examined those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
Recommendations
We have made a recommendation in relation to the notification of incidents.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Boomerang Suite is a domiciliary care service providing personal care to 24 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives said they received good care and care staff were kind and caring. Staff treated people with dignity and promoted their independence.
People and relatives felt the service was safe. They confirmed care staff were consistent, reliable and punctual. People received their medicines on-time. Staff knew how to raise concerns and safeguarding referrals were made to the local authority and investigated, when needed.
Risk assessments were carried out to help keep people safe and new staff were recruited safely. Incidents and accidents were investigated and the findings used to improve the service.
The provider had robust infection prevention and control procedures. Staff had been trained in IPC and used PPE to help keep people safe.
Staff told us they received very good support. They also told us they received the training they needed. Training was up to date.
Staff supported people to have food and drinks of their choice and to access health care services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care records gave details of how people wanted their care. These were reviewed regularly to ensure they reflected people’s needs.
Although people and relatives gave positive feedback about the care provided, they knew how to complain if needed. Previous complaints had been investigated and addressed.
The provider prioritised staff health and wellbeing, as well as people’s needs. People, relatives and staff confirmed the registered manager was approachable.
The provider had a structured approach to quality assurance which was used to develop and improve the service.
The provider planned to implement initiatives to improve people’s care and to develop the staff team.
People and staff were able to share their views. They felt the provider listened and acted on their feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 June 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.