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Boomerang Healthcare Ltd

Overall: Good read more about inspection ratings

Design Works, William Street, Gateshead, Tyne And Wear, NE10 0JP 0300 365 9545

Provided and run by:
Boomerang Healthcare Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 27 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

This was a targeted inspection to check on a concern we had about recruitment, safeguarding and notifications.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. The provider completed a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We reviewed the recruitment records of 4 staff members, and multiple safeguarding, accident and incident records. We spoke with the nominated individual, registered manager and the operations support manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Overall inspection


Updated 27 April 2023

About the service

Boomerang Suite is a domiciliary care service providing personal care to 24 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives said they received good care and care staff were kind and caring. Staff treated people with dignity and promoted their independence.

People and relatives felt the service was safe. They confirmed care staff were consistent, reliable and punctual. People received their medicines on-time. Staff knew how to raise concerns and safeguarding referrals were made to the local authority and investigated, when needed.

Risk assessments were carried out to help keep people safe and new staff were recruited safely. Incidents and accidents were investigated and the findings used to improve the service.

The provider had robust infection prevention and control procedures. Staff had been trained in IPC and used PPE to help keep people safe.

Staff told us they received very good support. They also told us they received the training they needed. Training was up to date.

Staff supported people to have food and drinks of their choice and to access health care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care records gave details of how people wanted their care. These were reviewed regularly to ensure they reflected people’s needs.

Although people and relatives gave positive feedback about the care provided, they knew how to complain if needed. Previous complaints had been investigated and addressed.

The provider prioritised staff health and wellbeing, as well as people’s needs. People, relatives and staff confirmed the registered manager was approachable.

The provider had a structured approach to quality assurance which was used to develop and improve the service.

The provider planned to implement initiatives to improve people’s care and to develop the staff team.

People and staff were able to share their views. They felt the provider listened and acted on their feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 June 2019 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been rated.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.