We carried out a review of the data available to us about Caring Folk Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caring Folk Limited, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines were managed safely. Risk assessments contained relevant information about people's known risks. Accidents and incidents were managed, and appropriate actions taken to prevent re occurrences. There were enough staff to meet people's needs and people told us they often saw the same staff for consistency in care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People told us they felt safe with staff and said staff were kind. People were treated with respect and dignity. People we spoke with felt their needs were being met by staff and felt confident raising any concerns with the service.
People's care needs were assessed and person-centred plans were created which included people's personal history and preferences as well as assessments of risk and what help people needed.
Staff said they felt confident raising concerns with the management team however, meetings, supervisions and appraisals had not always been recorded. Recruitment processes were not always robust due to recording issues and lack of risk assessment documentation when staff provided old DBS’s. We made a recommendation for the provider to review their record processes.
The registered manager was keen to always improve the service and had links with a variety of organisations to seek information about best practice. The service worked in partnership with other organisations and were involved in volunteer work with local community groups.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service has not yet been rated overall. The last focused inspection took place in October 2020 and the safe and well led domain were rated good.
Why we inspected
This is the provider’s first comprehensive inspection.
You can read the report from our last focused inspection, by selecting the ‘all reports’ link for Caring Folk limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Caring Folk Limited is a domiciliary care service providing personal care and domestic support to 35 people aged 65 and over at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Relatives we spoke with said they felt the service was safe and risks to their loved ones well managed. Risks to people from infection were managed appropriately by staff, who had good access to and training in using personal protective equipment.
There were enough staff recruited safely to meet people’s needs.
People received their medicines as prescribed and staff competency to administer medicines was checked by trained staff.
The registered manager used quality assurance processes to monitor and improve the service, and used third party consultants to identify shortfalls and create action plans to identify and measure improvements.
People and staff said there was a positive working culture at the service, and the provider gathered feedback in order to help the service improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 May 2019 and this is the first inspection.
Why we inspected
We undertook this focused inspection in line with our current methodology in the COVID-19 pandemic. We reviewed the information we held about the service. This report only covers our findings in relation to the key questions safe, and well-led.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.