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Caring Folk Limited Insufficient evidence to rate

Inspection Summary


Overall summary & rating

Insufficient evidence to rate

Updated 25 December 2020

About the service

Caring Folk Limited is a domiciliary care service providing personal care and domestic support to 35 people aged 65 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives we spoke with said they felt the service was safe and risks to their loved ones well managed. Risks to people from infection were managed appropriately by staff, who had good access to and training in using personal protective equipment.

There were enough staff recruited safely to meet people’s needs.

People received their medicines as prescribed and staff competency to administer medicines was checked by trained staff.

The registered manager used quality assurance processes to monitor and improve the service, and used third party consultants to identify shortfalls and create action plans to identify and measure improvements.

People and staff said there was a positive working culture at the service, and the provider gathered feedback in order to help the service improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 31 May 2019 and this is the first inspection.

Why we inspected

We undertook this focused inspection in line with our current methodology in the COVID-19 pandemic. We reviewed the information we held about the service. This report only covers our findings in relation to the key questions safe, and well-led.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Updated 25 December 2020

Caring

Updated 25 December 2020

Responsive

Updated 25 December 2020

Well-led

Good

Updated 25 December 2020

The service was well-led.

Details are in our well-Led findings below.