RISE Rehab

RISE Rehab is a residential substance misuse service offering a psycho-social model of care but does not offer a detoxification service.

We rated Rise Rehab as outstanding overall because:

• The service provided safe care. The clinical premises where clients were seen were safe and clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning. Clients were truly respected and valued as individuals and were empowered as partners in their care, practically and emotionally, by an exceptionally caring service.
• Relationships between people who use the service, those close to them and staff were strong, caring, respectful and supportive. These relationships were highly valued by staff and promoted by leaders.
• Services were tailored to meet the needs of individual clients and were delivered in a way to ensure flexibility, choice and continuity of care.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led with comprehensive and successful leadership strategies in place to ensure and sustain delivery and to develop the desired culture. Objectives and plans are challenging and innovative, while remaining achievable.
• The leadership team have an inspiring shared purpose and strive to deliver and motivate staff to succeed. Staff are proud of the organisation as a place to work and speak highly of the culture.
• The governance processes are proactively reviewed so ensured that its procedures ran smoothly.