• Residential substance misuse service

RISE Rehab

Overall: Outstanding read more about inspection ratings

1-3 Croxteth Road, Liverpool, L8 3SE (0151) 474 0685

Provided and run by:
City of Liverpool Young Men's Christian Association (Inc)

Latest inspection summary

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Background to this inspection

Updated 11 October 2021

RISE residential rehabilitation service is based at 1-3 Croxteth road in South Liverpool, close to parks and other community amenities. RISE Rehab delivers a psychologically informed service underpinned by Cognitive Analytic Therapy (CAT). RISE Rehab is the treatment element of the RISE pathway. This is a 33-bed rehabilitation service to support people whose drug and/or alcohol use has become unmanageable. Underpinned by Cognitive Analytical Therapy, the service works with the community to explore how they relate to themselves and others and how that impacts on their behaviours. The 18-week residential programme works to support people out of addiction and into long term, sustainable recovery. RISE Rehab is part of the City of Liverpool Young Men's Christian Association, a registered charity.

The service is registered to provide the regulated activity Accommodation for persons who require treatment for substance misuse. The service has a registered manager.

Rise Rehab was registered on 27 June 2019 and this is the first inspection since registration with the Care Quality Commission.

What people who use the service say

We spoke with five clients during the inspection. All clients felt that the environment exceeded their expectations in terms of the standards of accommodation and facilities. Clients told us the service was safe, clean and there was no mixed sex accommodation. All clients spoke highly of the service and felt that the programme was varied and was helping them in their recovery. All clients highlighted how positive, caring, compassionate and supportive staff at the service were. All clients felt involved in their treatment and able to raise concerns. Many expressed a desire to continue their recovery by becoming peer mentors.

We were contacted by a previous client through the CQC website ‘share your experience’ who described how their life had been transformed through the rehabilitation and after care programme, the recovery model and approach and support of the staff team.

Overall inspection


Updated 11 October 2021

RISE Rehab is a residential substance misuse service offering a psycho-social model of care but does not offer a detoxification service.

We rated Rise Rehab as outstanding overall because:

  • The service provided safe care. The clinical premises where clients were seen were safe and clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
  • Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
  • The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
  • Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning. Clients were truly respected and valued as individuals and were empowered as partners in their care, practically and emotionally, by an exceptionally caring service.
  • Relationships between people who use the service, those close to them and staff were strong, caring, respectful and supportive. These relationships were highly valued by staff and promoted by leaders.
  • Services were tailored to meet the needs of individual clients and were delivered in a way to ensure flexibility, choice and continuity of care.
  • The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
  • The service was well led with comprehensive and successful leadership strategies in place to ensure and sustain delivery and to develop the desired culture. Objectives and plans are challenging and innovative, while remaining achievable.
  • The leadership team have an inspiring shared purpose and strive to deliver and motivate staff to succeed. Staff are proud of the organisation as a place to work and speak highly of the culture.
  • The governance processes are proactively reviewed so ensured that its procedures ran smoothly.