Royal Mencap Society - Rotherham and Sheffield Domiciliary Care Agency

Date of assessment 08 September 2025 to 25 September 2025.

Royal Mencap Society - Rotherham and Sheffield Domiciliary Care Agency provides both a supported living and home care service. This report relates to the assessment of the Home Care service.The service provides care and support to people within their own homes, including people with learning disabilities or autism. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Not everyone who used the home care service received personal care. CQC only inspects where people receive personal care. At the time of the assessment, 1 person was in receipt of personal care. This is help with tasks related to personal hygiene and eating.At the last inspection, we rated this service as ‘Good’. Following this assessment, the rating remains ‘Good’.

During our inspection, we found the person was receiving effective care and support from well-trained staff members who were aware of the person’s needs. We found risks to this person had been accurately assessed and this information guided staff on how to provide person centred and safe care.Relatives told us staff were caring, knowledgeable and had built positive and trusting relationships with the person and their family. Staff were responsive in responding to the person’s needs and highlighted concerns in a timely and safe manner.

Date of assessment 08 September 2025 to 25 September 2025.

Royal Mencap Society - Rotherham and Sheffield Domiciliary Care Agency provides both a supported living and home care service. This report relates to the assessment of the supported living service.The supported living service provides housing and personalized support to help individuals with disabilities or long-term conditions live as independently as possible in their own homes within the community. The supported living services mainly supported people with a learning disability or autism. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of our inspection of supported living, there were 29 services across the Sheffield and Rotherham region for people who were receiving a regulated activity from the provider.During our inspection, we visited 10 of the services and found most people were supported to manage risks to their safety and well-being as staff had a good awareness of their needs.At the last inspection, we rated this service as ‘Good’. Following this assessment, the rating remains ‘Good’.

Accidents and incidents were reviewed regularly and action taken to minimise risks going forward. Systems to support people with their medicines were in place, which enabled people to receive these safely.Staff received training in all areas of their role and had regular supervision to support their work and development. Care records contained guidance regarding how to provide people’s care safely and in line with their preferences. Staff told us they felt supported and valued in their roles.For one of the services, concerns were raised around the safe management of medicines. We found medicines were unlocked and accessible. For 1 person we found out of date eye-drops and their barrier cream had no date of opening. We found gaps in bowel monitoring records, which if not effectively monitored could increase the person’s risk of seizures.We also found gaps in the records of food texture checks, water temperature checks, bed rails and mattress checks. Inspectors also had concerns around fire safety at the service, due to night-time staffing ratios and the accessibility of the service in the event of an emergency. However, the area operations manager provided immediate assurances with an action plan to rectify the concerns found during the visit. This included prompt referrals to external agencies for support around fire safety, ensuring the correct checks were being carried out and further audits and competency checks were being carried out on medication administration to ensure the safety of the people living at the service. At the time of the inspection, the local authority were aware of some concerns raised and were working with the service to ensure consistent and safe practice was being carried out.