6 December 2021
During a routine inspection
MyCareHub Ltd is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported 14 people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and the registered manager assessed risks to the health and wellbeing of people who used the service. Where risks were identified actions were taken to reduce the risks where possible.
Recruitment processes were in place to make sure that people were looked after by appropriate and safely recruited staff.
The provider and staff were following their infection control policy and procedure. The provider was accessing regular testing for COVID-19 and vaccinations for staff.
People were protected against the risk of abuse. Staff received training on safeguarding adults and were aware of the process for reporting any safeguarding concerns.
Medicines were handled safely by staff who had been assessed as competent to do so. People received effective and timely care from staff who were well trained and competent.
People felt the service they received helped them to maintain their independence where possible. People received care that was planned with them and their relatives to meet their individual needs and preferences, from staff who were caring and respectful of their privacy and dignity.
People spoke positively about the registered manager and staff team. People and their relatives were involved as partners in their care, and people and staff told us they felt listened to.
People knew how to complain and knew the process to follow if they had concerns. People's right to confidentiality was protected and their diversity needs were identified and incorporated into their care plans where applicable.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 23 July 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.