Archived: MyCareHub Ltd

Updated 28 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 6 December 2021 when we visited the office location and ended on 20 December 2021 when we completed our calls to people and relatives of people who used the service.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We contacted Healthwatch for feedback regarding the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with two people who used the service and two relatives about their experience of the care provided. We were provided with written feedback from two relatives of people who use the service. We spoke with two members of care staff and the registered manager.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 28 January 2022

About the service

MyCareHub Ltd is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported 14 people at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe and the registered manager assessed risks to the health and wellbeing of people who used the service. Where risks were identified actions were taken to reduce the risks where possible.

Recruitment processes were in place to make sure that people were looked after by appropriate and safely recruited staff.

The provider and staff were following their infection control policy and procedure. The provider was accessing regular testing for COVID-19 and vaccinations for staff.

People were protected against the risk of abuse. Staff received training on safeguarding adults and were aware of the process for reporting any safeguarding concerns.

Medicines were handled safely by staff who had been assessed as competent to do so. People received effective and timely care from staff who were well trained and competent.

People felt the service they received helped them to maintain their independence where possible. People received care that was planned with them and their relatives to meet their individual needs and preferences, from staff who were caring and respectful of their privacy and dignity.

People spoke positively about the registered manager and staff team. People and their relatives were involved as partners in their care, and people and staff told us they felt listened to.

People knew how to complain and knew the process to follow if they had concerns. People's right to confidentiality was protected and their diversity needs were identified and incorporated into their care plans where applicable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 23 July 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.