Allura Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices. They met with people and their relatives to discuss their needs and wishes. People told us they were involved in this process and in reviews of their care. Assessments were clear and appropriately detailed. The provider was responsive when people’s needs changed, updating assessments and care plans.

People received evidence-based care and support. However, not all staff had undertaken advanced training relating to caring for people with a learning disability. Staff who worked directly with people with a learning disability had completed relevant training. We discussed this with the registered manager. They explained they were in the process of sourcing this training for all staff. Staff completed training to understand about different healthcare conditions and caring for people with dementia. Managers supported staff to have access to information about best practice guidance and support. They included specific information in people’s care documents about the conditions affecting and good practice guidance.

Staff worked well together. There was good communication between managers and staff. The provider used different systems to help ensure staff had the information they needed. They held regular meetings and provided written and electronic guidance and information.

Staff worked well with families and external professionals to share information and make sure people received good continuity of care. A staff member explained, “We communicate any changes in the needs of service users and liaise with different teams, like the GP or occupational therapist.”

The provider supported people with their health. The registered manager discussed people’s healthcare needs with them and their families. They ensured care plans included clear information and guidance about healthcare conditions. Staff monitored people’s health and wellbeing. They alerted different professionals and people’s families about changes in people’s condition.

Staff supported some people with nutrition and hydration. They made sure people had access to their choice of food and drink.

Staff monitored people’s wellbeing. They kept records of the care they provided and any changes for the person. They reported concerns to the management team. The provider reviewed and audited care records to help make sure people were receiving care as planned.

People consented to their care and treatment. During the initial assessment of their needs, the registered manager assessed people’s mental capacity to make decisions. They consulted with the person and their representatives. When people were able to, they had signed agreement to their care plans. For people who lacked the mental capacity to understand and decide about their care, the provider liaised with their legal representatives and relatives to make decisions in their best interests. People and their relatives told us they were asked for consent and were able to make decisions about their care. The provider had created a guide about the Mental Capacity Act 2005 and shared this with people and their relatives to help them understand their rights.