Allura Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and respect. People told us care workers and managers were kind, polite and caring. Their comments included, “The care workers are very kind, compassionate and caring”, “Personal care is respectful. Staff show kindness” and “[Person] has regular carers and this is important to [them].” People were able to choose the gender of their care workers. Their choices were respected.

People were treated as individuals. The provider assessed people’s individual needs and planned for these. Care plans included information about people’s culture, language and lifestyle. This information was used to find suitable care workers who understood people’s needs. People and their families told us it was important that staff spoke the same language and understood their needs. People told us care workers respected their homes and got on well with their family. Their comments included, “All my family are on great terms with the care workers”, “The care team are a vital part of our support network” and “The regular carers feel like part of our family.”

Staff supported people to make choices. People were involved in planning their care. They explained staff offered them choices each day. Care plans included reminders for staff to offer choices and make sure they explained information to help people with decisions. A relative commented, “Staff ensure [person] is able to make choices about [their] day-to-day life.”

People were supported to remain independent when this was their choice, and it was safe to do so. Care plans included information about people’s abilities. Staff told us they ensured people were supported to do things independently when they wanted.

The provider responded to people’s immediate needs. Staff, people using the service and relatives could contact the registered manager if needed anytime in an emergency. Relatives told us staff had been quick to respond when people became unwell or following accidents.

The provider supported and promoted staff wellbeing. Staff told us they felt well supported by the management team. They explained they were able to meet and speak with managers. They could discuss their work and ask for additional help if needed.