- Homecare service
Allura Care Ltd
Assessment report published 9 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 16 to 20 March 2026.
Allura Care Ltd is a care agency providing personal care to people living in their own homes. The service is registered to care for older and younger adults including people with a learning disability.
At the time of our assessment, 29 people were receiving support with personal care.
The last rating for this service was requires improvement (Published 22 March 2023). At the last assessment, we identified breaches of legal regulations relating to person-centred care and good governance. At this assessment, we found the provider was no longer breaching legal regulations. The new rating for this service is good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture. However, some staff needed to complete additional training to ensure they had the skills to support people with a learning disability. We discussed this with the registered manager who explained they had a schedule for staff to complete this training.
People received safe care. Staff assessed risks to their safety and wellbeing. People were supported to be independent and take risks when they wanted, and this was safe to do so. The provider supported people to have safe transitions between services. There were enough staff. Staff arrived on time and provided good quality care.
The provider assessed and planned for people’s needs. People and their relatives were involved in assessments and reviews of care. Staff monitored people’s wellbeing and reported concerns to external healthcare partners when needed. People consented to their care and treatment.
Staff were kind, polite and had good relationships with people. Staff felt supported and enjoyed working for the agency.
The provider ensured people had information about their care. Staff understood how each person communicated and provided information and choices in ways people could understand. People’s rights and individuality were respected.
The provider worked well with others to ensure they followed best practice. There were effective systems for monitoring and improving the quality of the service. The provider responded to accidents, incidents and things that went wrong. They supported staff to learn from these.
People's experience of this service
People had a good experience using the service. They explained they were well cared for. People were cared for by the same regular care workers. They had good relationships with care workers. People told us their needs were met in a personalised and caring way. People were involved in planning their care. They felt their views were valued and listened to. The management team were available and supportive. People could request changes. People’s rights and individuality were respected. Relatives also felt valued. They were able to contribute their views. They had enough information about people’s care.
Comments from people using the service and their relatives included, “I am very happy with the carers”, “This is a well-run company who provide excellent, individual person focused care”, “I would definitely recommend them” and “Staff are kind, caring and responsive. They feel like part of our family in supporting [person].”