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The Wood Street Day Care Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 7 August 2018

This inspection was carried out on 12 and 13 July 2018 and was announced.

Wood Street Day Care Centre is a domiciliary care agency which provides a bathing service for people in their own homes. The care is provided for a range of people including older people and people with dementia. The service operates in the Tunbridge Wells area. Not everyone using Wood Street Day Care Centre receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene. Where they do we also take into account any wider social care provided. At the time of the inspection there were 30 people using the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Rating at last inspection

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

There were suitable processes in place to safeguard people from different forms of abuse. Where risks to people or the environment were identified, staff took action to minimise them. There were enough staff to meet people's needs. Staff were recruited safely. People were not supported with their medicines. People were protected by the prevention and control of infection. Lessons were learned when things went wrong.

People's needs were assessed before they started to receive a service. These needs were met by staff who had the knowledge and skills to deliver effective support. People were supported to lead healthier lives by having timely access to healthcare services. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were treated with dignity and respect by staff who were compassionate and caring. People were able to make decisions about how their care was provided, and were involved in reviews of their care along with people who were important to them. Staff treated people's private information confidentially.

People received care that was personalised to their individual preferences. Staff knew people's needs and personal histories well. People knew how to complain and felt confident to do so if needed.

The service was led by a committed registered manager who had the necessary skills and experience to carry out their role. There were appropriate audits in place to check the quality of service being provided. People and their families were encouraged to be involved and engaged with the service. The registered manager had developed links with the local community.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 7 August 2018

The service remains Good.

Effective

Good

Updated 7 August 2018

The service remains Good.

Caring

Good

Updated 7 August 2018

The service remains Good.

Responsive

Good

Updated 7 August 2018

The service remains Good.

Well-led

Good

Updated 7 August 2018

The service remains Good.