Last updated 7 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered persons continued to meet the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12 and 13 July 2018. The inspection was announced and was carried out by one inspector. We gave the service 48 hours’ notice of the inspection visit because we needed to be sure the manager, staff and people we needed to speak to were available.

Prior to the inspection, we reviewed information sent to us in the Provider Information Return. This is information we require registered persons to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also examined other information we held about the service. This included notifications of incidents that the registered persons had sent us since our last inspection. These are events that happened in the service that the registered persons are required to tell us about. We also invited feedback from the commissioning bodies who contributed to purchasing some of the care provided in the service. We did this so that they could tell us their views about how well the service was meeting people’s needs and wishes.

During the inspection we visited two people in their homes and spoke to them about their experiences of the service. We also spoke to another person who was visiting a local day service.

We spoke to three care staff, the service manager and the registered manager. We looked at the care records of five people using the service. We looked at records that related to how the service was managed including staffing, training and quality assurance.