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Bluebird Care (Derbyshire Dales & Amber Valley) Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 22 February 2020

About the service

Bluebird Care (Derbyshire Dales & Amber Valley) is a service providing care and support to people in their own homes. At the time of the inspection the service was providing support to 45 people, but only 21 of those were receiving support with personal care. As the Care Quality Commission (CQC) does not regulate domestic support, this inspection relates only to people receiving the regulated activity of personal care.

People’s experience of using this service and what we found

The leadership of the service was very good. People were without exception positive about the service and told us they would have no hesitation in recommending it. The service had a good quality assurance and monitoring systems to ensure people received safe care and treatment. These systems meant the management team were able to identify any shortfalls in the service and act quickly to rectify them.

Staff told us they were very proud to work for the service and felt extremely well supported in their roles. The management team had dedicated a lot of time and resources to staff training and development. Staff said they would recommend the service to family and friends who needed care and as a place to work.

People told us they enjoyed their independence whilst also getting the support they needed to live independently and be part of their local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the service was safe. Staff knew how to recognise and report any concerns about people’s safety and welfare. Strong recruitment procedures helped to protect people against the risk of being supported by unsuitable staff. Risks to people safety and welfare were identified and managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was Good (published 23 January 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 22 February 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 22 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 22 February 2020

The service was exceptionally well-led.

Details are in our well-led findings below.