Archived: Haywards Lodge

Updated 25 September 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector

Service and service type

Haywards Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This meant that they, and the provider, are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was announced at short notice. It is a respite service and there is not always someone staying at the service and we wanted to make sure someone was available to support us with the inspection process.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority. We reviewed the information received in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with two support staff, a team leader, the operations manager, operations director, the registered manager and provider. We met one person who was using the service and spoke with the relatives of three people who had recently used the service. We contacted four healthcare professionals and received a response from one.

We reviewed a range of records. This included three people’s care records who had recently stayed at the service. We looked at two staff files in relation to recruitment. We also looked at a variety of records relating to the management and quality assurance of the service.

After the inspection

We looked at further records and continued to seek clarification from the registered provider to validate evidence found.

Updated 25 September 2021

About the service

Haywards Lodge is a residential care home providing personal care for up to three people living with a learning disability. The service provides short stays for people. There was one person staying at the service at the time of this inspection.

People stay in single bedrooms and there are shared areas including a quiet room, conservatory, lounge, dinning room and a garden.

People’s experience of using this service and what we found

Staff understood their safeguarding responsibilities. Risks to people were assessed and guidance was in place for staff to follow and manage risks to people. There was enough staff on duty to support people. Staff were recruited safely. People received their medicines as prescribed. Infection control policies and procedures were in place to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for

granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make

assessments and judgements about services providing support to people with a learning disability and/or

autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture

Right support:

•Model of care and setting maximises people's choice, control and independence

Right care:

•Care is person-centred and promotes people's dignity, privacy and human rights

Right culture:

•Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Observations and records showed that people experienced choice and control over their support and care planning was person centred. People were encouraged to be independent and to make choices about their care.

People's individual communication needs were considered to support them to be involved in their care. Systems and processes promoted a positive culture in the home. Practices at the service were audited to monitor quality of the care people received and areas of improvement were identified.

Rating at last inspection

This is the first rating of this service. The service was registered with us on 09 May 2019.

Why we inspected

This was a planned inspection as the service had not previously received a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.