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Northcott House Residential Care and Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 8 August 2019

About the service

Northcott House Residential Care and Nursing Home is a care home that can provide personal and nursing care to up to 55 people. At the time of the inspection they were providing support to 52 people, some of whom lived with dementia.

People’s experience of using this service

People were supported by staff who showed kindness, compassion and respect towards them. They told us they felt safe and listened to living at Northcott House Residential Care and Nursing Home.

Staff’s knowledge of people’s history, preferences and risk associated with the care and support needs was good. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Recruitment practices remained safe and there was sufficient staff to meet people’s needs. People were protected from avoidable harm, received their medicines as prescribed and infection control risks were managed appropriately.

Care records were person centred, gave accurate guidance to staff and reflected that staff responded to people’s changing needs. People were satisfied with the activities provided and felt they had enough to do.

The management team were open and transparent. They understood their regulatory responsibility. No one had any complaints and felt the management team were open, approachable and supportive. Everyone was confident the registered manager and provider would take the necessary actions to address any concerns promptly. Feedback about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 13 July 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 August 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 8 August 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 8 August 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 8 August 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 8 August 2019

The service was well-led

Details are in our Well-Led findings below.