Beechfields Nursing Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were detailed and gave staff the information they needed about people to support them in the most effective and caring way. When people’s needs changed, records had been updated to reflect changes and people, and their relatives were consulted about their care needs.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The management team worked well with other agencies and professionals to ensure people had continuity in care and understood people’s needs well which meant care was delivered in a way which reflected good outcomes and support.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s records were reviewed regularly so their changing needs could be captured and support and care delivered effectively.

The registered manager understood their obligations around the Accessible Information Standard and ensured people had access to information in all formats and in accessible ways as required. The Accessible Information Standard (AIS) is a requirement for NHS and adult social care organisations to ensure people with disabilities or sensory loss receive information and communication support in a way they can access and understand.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There were various mechanisms in place for people, their relatives and staff to provide feedback about Beechfields.

People were engaged in reviews of their care plans and there had been improvements made to ensure people, relatives and staff had the opportunity to contribute to the day to day running of the service.

The registered manager took on suggestions from relatives to form a relative’s committee, which had been set up and new ideas were put forward to further enhance the engagement between the management, staff and relatives.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The management team ensured they understood the needs of people so they could provide effective and responsive care consistently.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider completed pre-assessments before people came to live at Beechfields to enable staff to understand people’s needs and support them effectively. Regular reviews were undertaken to ensure people’s needs were met. People who had protected characteristics under

The Equality Act 2010, were supported to ensure they did not experience inequalities in care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.