Beechfields Nursing Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. The service was previously in breach of the regulation relating to dignity. Improvements were found at this inspection and the service was no longer in breach of this regulation.

The rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed lots of positive, warm and engaging interactions between staff and people and people spoke highly of the care they received at Beechfields reflecting what we had observed.

Comments we received included, “Some staff go above and beyond”, “I get good, gentle care and I wouldn’t change anything” and “The carers are very good. They ask me if I want anything before I get a chance to ask.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People received person centred care which was tailored to their own needs.

People were asked about protected characteristics before they moved to live at Beechfields so staff could provide people with individualised care. The deputy manager shared with us ideas about how they planned to enhance this area of work with people

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well being.

People were supported to be as independent as possible and given choice about the delivery of their care.

One person told us how they had used to enjoy knitting but has lost the use of one arm so was encouraged to learn to crochet. The person said, “I am making a little bag for my granddaughter and the staff support me when I need help.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding to people’s immediate needs as well as acknowledging when people had specific times when they needed support, such as with repositioning.

People’s feedback reflected what we observed as people told us they were supported and cared for in a timely way, and in a way which was specific to them.

The provider cared about and promoted the well being of their staff and supported and enabled staff to always deliver person-centred care.

Overall staff spoke positively about the provider and felt they were visible and approachable.

Some staff did not always feel they could approach the registered manager, but it was widely acknowledged, the registered manager had also been challenged to ensure processes were in place to improve practices across the home and therefore had been focused on processes.

The provider had introduced mechanisms to enable staff to feedback any concerns they had, to help ensure the home was led by a manager who could be approached and who promoted a culture of openness.