About the service Trimarge Care and Clean Ltd is a domiciliary care agency and is based in the London Borough of Redbridge.
The service provides personal care to older people in their own homes. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection, the service was providing personal care to 2 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
Medicines were not always managed safely with audits not picking up discrepancies between care plans and daily notes. The registered manager had not always followed a robust recruitment process to ensure staff were recruited. We found one staff member had been recruited without a current DBS check, however the check was still in progress.
There were processes in place to safeguard people from abuse. Risks to people's safety were assessed and reviewed. There was guidance for staff to follow to know how to keep people safe from harm. Staff wore appropriate Personal Protective Equipment (PPE) such as face masks and disposable gloves and aprons to protect people from the risk of cross infection.
People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. Staff told us they were supported by the registered manager to perform in their roles. There was a procedure for reporting incidents and accidents in the service and learning lessons from them to prevent re occurrence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. People and relatives praised the caring and inclusive nature of the service. People's privacy, dignity and independence were respected and promoted. People and relatives were actively involved in their care planning and delivery.
People received care that was responsive to their needs and preferences. People's communication needs were assessed and met.
People achieved good outcomes from their care. People, relatives and staff all spoke highly of the support they received from the management team. The registered manager and nominated individual maintained
oversight of people's care. The management team also took on caring roles, this ensured they built and maintained a close relationship with people and their relatives.
The provider promoted a positive culture and person-centred service. Feedback from people and relatives was received. There were quality assurance systems in place for the provider to continuously improve the
service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 April 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made recommendations for the provider to improve their recruitment, medicines management and good governance processes.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.