Trimarge Care and Clean Ltd

Updated 22 September 2025

Date of assessment: 22 September 2025 to 8 October 2025.

This responsive assessment was carried out to check if the service had made improvements since our last inspection.

Trimarge Care Clean Ltd provides care and support to people living in their own home. Not everyone using Trimarge Care Clean Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care; help with tasks related to personal hygiene and eating.’ Where they do, we also take into account any wider social care provided. This assessment included a site visit to the office location.

This assessment was carried out by an assessor and a regulatory coordinator.

We looked at 15 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 24 September 2025. We spoke with the registered manager, compliance officer and the care manager at the time of our visit.

We also gathered further information remotely from the service such as staff call logs and policies. We spoke with 2 relatives of people that used the service and 3 staff members after the site visit for feedback about the service.

Updated 22 September 2025

At our last comprehensive inspection, we found improvements were required with medicine management, pre-employment checks and good governance. During this assessment, further improvements were required in medicine management and good governance.

Medicine were not being managed safely as medicine administration were not being recorded as administered. Robust risk assessments were not in place to ensure people received safe care.

There were systems to ensure staff attended care visits on time. There were systems to safeguard people from abuse. Staff were recruited safely, and pre-employment checks had been completed. Staff had completed key training to perform their role effectively. Staff were supported in their role. Infection control systems were in place.

Robust quality assurance systems were not in place to identify shortfalls. There were quality monitoring systems to obtain feedback. The service worked in partnership with other professionals to ensure people were in the best of health.