We carried out a review of the data available to us about Progressive Mews on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Progressive Mews, you can give feedback on this service.
Progressive Mews is a supported living service providing personal care to 15 people. On the day of our inspection 13 people lived in the service. Support is provided to people with learning disabilities and autistic people.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
This is the first inspection of the service under a new provider.
People’s experience of using this service and what we found
Right Support
The model of care promoted people’s choice, control and independence. People were enabled to live fully integrated lives within the local community.
Staff supported people to take part in activities and pursue their interest. Although activities and relationships had been disrupted during the COVID-19 pandemic staff had supported people to keep in contact with their loved ones.
Right Care
We observed staff interacting with people in a positive way. People appeared happy and relaxed whilst engaging with staff.
We received largely positive feedback from people and their families, staff and external professionals about the care people received from Progressive Mews.
Staff were able to protect people from abuse. Staff had the appropriate skills and training to carry out their job role.
The service had enough staff to meet people’s needs and keep them safe.
Staff new people well and were able to communicate with them effectively.
Right culture
There had been some management changes recently which had unsettled the staff team but due to the commitment of the senior care staff, we could see this had no impact on the people living at the service.
The manager was new in post however, they had the support of senior staff who had worked at the service for a few years and was committed to supporting the manager to ensure people received individualised care that supported their needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This is the first inspection under this provider.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support, right care, right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.