Progressive Mews

Updated 22 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by two inspectors and an Expert by Experience who made phone calls to peoples relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service provides care and support to people living in supported living settings. So that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager who was in the process of registering with the Care Quality Commission. This means that at the present time the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was given 24hrs notice to enable the manager to gain permission from people to visit their homes and to ensure the manager would be in the office to support the inspection,

What we did before inspection

The provider was asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We sought information from the Local Authority. We reviewed information we had received about the service since it was registered. We used this information to plan our inspection.

During the inspection

We spoke with two people who used the service about their experience of the care provided. Where people were unable to talk with us, we used observation to help us understand their experience of using the service.

We spoke with four members of staff and the manager. We reviewed four people's care files and four staff personnel files, including information about staff training and supervision data. We looked at the service’s medication practices and information relating to the service’s quality assurance arrangements.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We reviewed additional information relating to the service’s quality assurance arrangements. We contacted eight people’s relatives so that we could talk to them about their experience of the care provided for their family member.

Updated 22 July 2022

About the service

Progressive Mews is a supported living service providing personal care to 15 people. On the day of our inspection 13 people lived in the service. Support is provided to people with learning disabilities and autistic people.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

This is the first inspection of the service under a new provider.

People’s experience of using this service and what we found

Right Support

The model of care promoted people’s choice, control and independence. People were enabled to live fully integrated lives within the local community.

Staff supported people to take part in activities and pursue their interest. Although activities and relationships had been disrupted during the COVID-19 pandemic staff had supported people to keep in contact with their loved ones.

Right Care

We observed staff interacting with people in a positive way. People appeared happy and relaxed whilst engaging with staff.

We received largely positive feedback from people and their families, staff and external professionals about the care people received from Progressive Mews.

Staff were able to protect people from abuse. Staff had the appropriate skills and training to carry out their job role.

The service had enough staff to meet people’s needs and keep them safe.

Staff new people well and were able to communicate with them effectively.

Right culture

There had been some management changes recently which had unsettled the staff team but due to the commitment of the senior care staff, we could see this had no impact on the people living at the service.

The manager was new in post however, they had the support of senior staff who had worked at the service for a few years and was committed to supporting the manager to ensure people received individualised care that supported their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This is the first inspection under this provider.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support, right care, right culture.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.